Set or change a roster
Open Today and tap the sliders button, or open Roster and tap the pencil. Choose a preset or, with Pro, build a custom day-by-day cycle. The start date should be the first day represented by the first cycle item.
RosterArc support
How can we help?
Email replies are handled at w6828179@gmail.com. Include your app version, iOS version and what you expected to happen. Never send a pay rate or public partner code unless it is necessary.
Start a support emailPartner code will not connect
Confirm both users are signed in to iCloud, have network access and entered all eight characters. Ask the owner to tap “Update shared roster”. A removed or expired code cannot be restored.
Pay forecast looks different
Check base hourly rate, shift length, travel hours and night multiplier. The forecast is a planning estimate; it does not apply tax, awards, agreements or every allowance.
Notifications are missing
In iPhone Settings → Notifications → RosterArc, allow notifications. Then turn Fly-day reminders off and on again in More. Focus modes and scheduled summaries can delay alerts.
Restore RosterArc Pro
Use the same Apple Account that made the purchase, open More, then tap Restore purchases. You can view or cancel the subscription in Apple subscription settings.
Back up or delete data
Open More → Your data. Create a JSON backup before replacing your phone. “Delete all data” resets local information and attempts to remove your published partner code; it does not cancel App Store billing.
Request a refund
Apple controls App Store charges and refunds. Visit reportaproblem.apple.com, sign in and choose the relevant purchase.
Privacy request
Most data is controlled directly in the app. For support email or a hosted partner record, contact w6828179@gmail.com with enough detail to verify and locate the request.